Consumers, Estate Agents and Redress Act 2007 (Chapter 17).
Type of law
Legislation
Abstract
This Act creates a National Consumer Council to replace the existing consumer protection bodies and in general makes provision for the protection of customers in relation to utility supply and other specified contracts. The Act also contains a power to dissolve the Consumer Council for Water and transfer its functions to the Council established by the Act.
The Act empowers the Secretary of State to require service providers in the electricity and gas (in Great Britain) and water (in England and Wales) sectors to adhere to redress schemes to ensure resolution of complaints in those sectors and to award compensation where warranted and to contribute towards the costs consumer protection.
The Act does not extend these powers to the water sector because the Secretary of State already has a power to prescribe complaint-handling standards in relation to water undertakers and sewerage undertakers in England and Wales under the Water Industry Act 1991.
Part of the Act concerns the work of estate agents and the protection of their customers.
The Act empowers the Secretary of State to require service providers in the electricity and gas (in Great Britain) and water (in England and Wales) sectors to adhere to redress schemes to ensure resolution of complaints in those sectors and to award compensation where warranted and to contribute towards the costs consumer protection.
The Act does not extend these powers to the water sector because the Secretary of State already has a power to prescribe complaint-handling standards in relation to water undertakers and sewerage undertakers in England and Wales under the Water Industry Act 1991.
Part of the Act concerns the work of estate agents and the protection of their customers.
Attached files
Web site
Long title of text
An Act to make provision for the establishment of the National Consumer Council and its functions; to make provision for the abolition of other consumer bodies; to make provision about the handling of consumer complaints by certain providers; to make provision requiring certain providers to be members of redress schemes in respect of consumer complaints; to amend the Estate Agents Act 1979; to make provision about the cancellation of certain contracts concluded away from business premises; and for connected purposes.
Date of text
Entry into force notes
This Act shall come into force on such day as may be appointed by order of the Secretary of State, except sections 60 to 62, 65 and 67 which come into force on the day this Act is passed.
Notes
This Act amends the Acts set out in Schedule 8.
Repealed
No
Source language
English
Legislation status
in force
Legislation Amendment
No