Water and Sanitation Sector Strategic Plan 2017-2021.

Guyana Water Incorporated (GWI) was created in 2002 under the Water and Sewerage Act of Guyana and serves as the Public Supplier of water and sewer services in Guyana under a license issued by the government and functions under the ministerial control of the Ministry of Communities. Its service standards and rates are monitored and regulated by the Public Utilities Commission (PUC) which sets its Tariffs or charges for consumer water and sewerage services (pag. 3).
The Corporation’s vision statement is to ensure an efficient, sustainable and financially viable water and sewerage Corporation delivering a high quality of service to customers. Its mission is to deliver safe, adequate and affordable water and ensure safe sewerage systems for improved public health and sustainable economic development. Customer Centered Focus GWI sees its mission’s focus on the citizens of Guyana who use water and sewerage service provided by the Corporation. Therefore, service to customers is the central objective of the plans in this Strategic Plan (pag. 3).
The corporate governance of the Corporation is carried out by the Board of Directors and the day-to-day management of the Corporation is the responsibility of the Managing Director, Dr. Richard Van-West Charles. The structure is also comprised of the Corporate Management Team (CMT) with Executive Directors and department heads. GWI has five Cross-functional Programmatic Committees which monitor Water Production and Quality, Water Supply and Distribution, Sanitation, Organization and Management and Finance and Revenue. The committees meet monthly to review and approve operational matters (pags. 4 and 5).
GWI is a Government of Guyana solely owned Public Corporation charged with the responsibility for water production and sewerage disposal in Guyana. Its mission is directed towards equity of services of potable water with the highest quality standards at affordable rates and the furtherance of government’s policy regarding watershed management (pag. 2). The Corporation’s new 5-year Strategic Plan covers the period 2017–2021. The Corporation considers the treatment of wastewater outside of Georgetown with equal importance and wishes to have equity of service for the residents in outlying communities (pag. 28).