Pro Poor Water and Sanitation Services Guidelines.

This Guideline, made Water Services Regulatory Board (WASREB) under the Water Act, is about improving and extending services to underserved areas, current organizational structures and capacities as well as knowledge level at the utilities are often inadequate for tackling the challenges and improving sustainable service provision for the poor and in particular in unplanned low-income areas (LIAs). Each Water Services Provider (WSP) shall have a pro-poor policy and strategy in place to define the operating parameters for their service delivery in LIAs. The policy shall explicitly outline the rights and obligations of the utility, operator and those of their low-income customers. In developing the pro poor strategy, a WSP shall undertake situational and SWOT analyses to assess the extent to which it is making progress in extending and improving water and sanitation services in the LIAs. There shall be the appropriate institutional arrangements and pro-poor initiatives within WSPs as indicated in this Guideline.