Water Services Regulatory Board (WSREB) Strategic Plan (2018-2022).

The mission of the Water Services Regulatory Board (WASREB) is to provide a regulatory environment that facilitates efficiency, effectiveness and equity in the provision of water services in line with the human right to water and sanitation. This Strategic Plan 2018/2022 presents key issues about the future of Wasreb to be executed in the next five years in order to fulfill the vision of being a proactive and dynamic water services regulator. It provides background information about Wasreb, situational analysis, strategic direction, followed by corporate balanced Scorecard matrix that clearly indicates the strategic themes, objectives, strategies, initiatives, measures, time frames and resource requirements. It culminates with an elaborate monitoring and evaluation framework. Based on a rigorous review of strategic direction, the Board reviewed its mission, vision and core values. The Board developed the mission, vision and core values to guide Wasreb during the planning period as follows.
The Core Values are: Accountability: Responsibility to the citizens in providing consumer protection; Responsiveness: Respond to stakeholders needs in a timely and effective way; Integrity: Embrace professionalism based on honesty, truthfulness, and adherence to ethical principles in the mandate; Innovation: Seek out new possibilities and solutions to respond to regulatory challenges; Teamwork: Work as a cohesive team and seek partnerships to achieve goals. In order to achieve its mission and realize its vision, the Board has identified four pillars of priority areas to guide the execution of the Strategic Plan. These priority areas include: 1) Governance; 2) Access to Water Services; 3) Collaboration; 4) Effective Regulator.
Other priority areas include, food security, a higher contribution of manufacturing to the GDP, wider access to African and global markets, wider access for Kenyans to better quality education and health care, job creation targeting unemployed youth. Water services play a key role in ensuring the success of the government’s Big Four Agenda; food security, affordable healthcare, affordable housing and manufacturing. Wasreb shall focus its strategies to support the pillars while assuring the human right to affordable and safe water. Wasreb’s role in supporting the Integrated Water Resource Management (IWRM) is critical during this period to assure that water services are not compromised by the competing needs for water, especially in agriculture, which supports the pillar of food security.
The strategic objectives to be pursued are as follows: a) Enhance consumer and other stakeholder’s confidence in water services regulation; b) Strengthen governance in water services provision; c) Ensure a financially sustainable and socially responsive water services sector; d) Enhance compliance with regulations e) Strengthen institutional capacity.