Law No. 139 “On state and municipal services.”

This Law establishes the basic principles for the provision of state and municipal services, regulates legal relations in this field between providers and consumers of state and municipal services, and also determines the procedure for creating registers of state and municipal services and standards for their provision. State (public) service is the result of the activities of government agencies, carried out within their competence to fulfill the requests of natural persons and legal entities and aimed at realizing rights, satisfying the legitimate interests of consumers of services, or fulfilling obligations arising from civil legal relations. Consumer of a state or municipal service shall be intended a natural person or legal entity who, directly or through his representative, made a request for the provision of a state or municipal service to the provider of a state or municipal service. The provision of state and municipal services is based and carried out on the principles of accessibility of services, ensuring the safety and quality of services, customer focus, integrity, accountability, transparency, equal rights of access to services regardless of gender, race, language, disability, ethnicity affiliation, religion, age, political or other beliefs, education, origin, property or other status, as well as other circumstances, participation of service consumers in decision-making on all issues affecting their rights and interests at all stages of planning, provision, quality and efficiency assessment of services provided.