National Water Supply and Sanitation Council Strategic Plan 2016-2020.

This first five-year Strategic Plan of the National Water Supply and Sanitation Council (NWASCO), expresses NWASCO commitment to achieving Government’s Vision 2030 of universal access to water supply and sanitation. The National Water Supply and Sanitation Council (NWASCO) was established by the Water Supply and Sanitation Act, No. 28 of 1997 to ensure efficient and sustainable water supply and sanitation service provision through regulation. The National Water Supply and Sanitation Council (NWASCO) was established by the Water Supply and Sanitation Act, No. 28 of 1997 to ensure efficient and sustainable water supply and sanitation service provision through regulation. Four strategic objectives have been developed under the NWASCO rebrand to meet its new commitment of ‘Ensuring Better Services and Fair Value’. This will be underscored by improving the operations of NWASCO to deliver its services, as well as, better regulation; driving positive progression in sector performance and sustainability of service providers; and increasing consumer awareness with customer satisfaction. The four objective are: To Undertake Continuous Regulatory Enhancement; To Ensure Enhanced Efficiency and Financial Viability of Commercial Water Utilities; To Ensure Improved Service Delivery and Sustained Sector Progression; To Improve Operational Efficiency and Effectiveness of NWASCO.
The Strategic Plan once more sets out the core functions of NWASCO and its vision, mission and core values. It also identifies major challenges in the water supply and sanitation sector: inappropriate infrastructure, power outages, inadequate commercial orientation, poor project management, pollution and diminishing of raw water resources, low focus on sanitation service delivery. It describes the stakeholder consultation process and concerns expressed by stakeholders. It also incorporates various analyses, which were carried out in order to ensure that the strategies developed match both the internal and external environment that NWASCO operates in.
For each of the four strategic objectives, a risk and critical success factors are specified. Action plans that will drive the strategic objectives, related performance indicators, timeframes, and budget are specified. The Plan also includes a Chapter on implementation addressing human resources required, risk management, monitoring, and evaluation. Annex 2 contains a detailed stakeholder analysis.