Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989 (S.I. No. 1159 of 1989).

These Regulations provide for customers of water and sewerage undertakers to be entitled to a payment or credit where the undertaker fails to maintain certain minimum standards of service in connection with the supply of water or sewerage services to domestic premises, e.g. an undertaker gives notice of a proposed visit by its representative to domestic premises on a particular day and no visit is made on that day, an undertaker fails within a specified period to respond to a query concerning the correctness of an account or a request to change the arrangements by which a customer pays his accounts to which the undertaker is not prepared to accede, an undertaker fails to deal within a specified period with a written complaint about the quality, pressure or adequacy of the water supply to domestic premises or about the sewerage services supplied to such premises by or on behalf of an undertaker. Regulation 6 requires the undertaker to notify the customer of the time by which the supply will be restored where it has been cut off in circumstances in which the undertaker is required to give notice under section 49(2) of the 1989 Act. Where the water supply to domestic premises has been interrupted or cut off to allow emergency works to be carried out the regulation also requires the undertaker to take all reasonable steps to notify affected customers of that fact, where any alternative supply may be obtained, of the time by which it is proposed the supply should be restored and of the telephone number of an office from which further information may be obtained. Regulation 7 provides for a payment or credit in circumstances where the water supply to domestic premises is not restored within the specified period.