Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 1993(S.I. No. 500 of 1993).

The amendments to the principal Regulations are as follows: The right to a payment or credit is no longer restricted to domestic customers, or to customers who are liable to pay the undertaker's charges; regulation 4 of the principal Regulations requires undertakers to respond within a prescribed period to queries about accounts and requests to change payment arrangements. This is amended to make it clear that the regulation applies to requests to pay by instalments or to alter the frequency of payments. Regulation 5 of the principal Regulations, which requires undertakers to respond to certain complaints within a specified period, is amended so as to apply to any complaints in connection with the supply of water and sewerage services. The standard for the period within which a water undertaker should restore supply after it has been interrupted or cut off because of a leak or burst in a strategic main is reduced from72 to 48 hours. Other amendments concern the right to credit for failure of undertakers to undertake specified action in relation with water supply or sewerage and visits to clients.