Lesotho Electricity and Water Authority Urban Water Quality of Service and Supply Standards 2013.

These Quality of Service and Supply Standards, made by the Lesotho Electricity and Water Authority in terms of Sections 22(1) (q) of the Lesotho Electricity Authority Act, shall apply to water abstraction, water treatment, transmission, distribution and supply licenses in the water supply industry in Lesotho (excluding rural water supply) and to collection, treatment and disposal of sewage, and ancillary services licenses in the sewerage industry in Lesotho (excluding for rural sanitation services). The objectives of the Quality of Service and Supply Standards is are to: a) protect customers and environment; b) ensure sufficient supply, effective and efficient services; c) ensure water supplied is of good quality and appropriate for human consumption; d) allow assessment of the service rendered to the customers; and e) set service targets and standards. A licensee (WASCO or its succeeding entity) shall be required to issue and submit the schedule for implementation of the standards for approval by the Authority within three months after being issued with the licence. The Licensee is obliged to undertake at any time all measures necessary to comply with the listed Quality of Service and Supply Standards to a most possible extent. Targets set out in this document are only minimum service levels and it is the licensee’s obligation to fulfil all standard to the full.