LEWA (Resolution of Complaints for Water and Sewerage Services) Rules 2013 (L.N. No. 102 of 2013).

These Rules, made under sections 34 and 35 of the Lesotho Electricity Authority Act, concern procedures for complaints that a customer may have about water and sewerage services provided by a licensee. A customer has a right to lodge a complaint with the Lesotho Electricity Authority. The Rules specify requirements for admissibility of the complaint by the Authority. The Authority may either mediate in a dispute or make a determination on the complaint.