Consumer Rights Protection Law.

This Law provides for consumer rights protection. Its purpose is to ensure that consumers are able to exercise and protect their lawful rights, as well as to protect the collective interests of consumers. The provisions of this Law shall be applied, unless otherwise provided for in the special norms governing consumer rights protection. The provisions of this Law shall not affect contractual relations especially validity of a contract, entering into and consequences, unless otherwise provided for in this Law. The trader or the service provider is entitled to offer such provisions of a contract that ensure higher consumer rights protection than determined in this Law. Consumer rights are violated if: (a) upon purchase of goods or receipt of a service, digital content, or digital service, the freedom of choice of the consumer and the will expressed by him or her are not respected; (b) the principle of equality of the contracting parties is not observed and the terms of the contract are unfair; (c) the possibility to receive comprehensive and complete information on the goods, the service, the digital content, or the digital service or the price of the goods, the service, the digital content, or the digital service is not provided; (d) unsafe goods or goods not conforming to the provisions of the contract, or unsafe service, digital content, or a digital service, or a service, digital content, or a digital service not conforming to the provisions of the contract has been provided to the consumer; (e) the payment for the purchase or the weight or measure is not correctly determined and no opportunity is provided to check it; (f) contractual obligations are not adequately performed; (g) no opportunity is provided to a consumer to exercise the right of withdrawal, revocation of a contract concluded, alteration of conditions of a contract concluded, or other lawful or contractual rights; and (h) a document that confirms the transaction is not issued. Contracts concluded between a consumer and a manufacturer, the trader or the service provider, shall provide for equal rights to both contracting parties.