Water Supply and Sanitation Services Rules, 2010.

hese Rules, made under section 28 of the Water Supply and Sanitation Act, govern the regulatory and licensing matters related to the provision of water supply and sanitation services in Tanzania. No supplier other than a community organization shall provide any services without a licence granted by the Energy and Water Utilities Regulatory Authority (EWURA). A licensee shall provide services pursuant to the provisions of the Act, the EWURA Act, any applicable law and any service agreement provided that the provisions of the agreement are not at variance with the provisions of these rules, the Act, the EWURA Act or any other applicable law. The Rules set out general obligations of licensees regarding, among other things quality of services, business plan, regulation of independent water suppliers, and reporting. The Rules also concern compliance of a licensee Performance Standards (a) prescribed under the Act, the EWURA Act, a licence or any applicable law; and (b) set out in the performance agreement and the customer service charter (which shall be submitted by a licensee to the Authority for its approval). A licensee shall immediately report to the Authority any information or event in the delivery of the services or in its systems or operations that may pose risks to public health and the environment and shall comply with all applicable environmental laws and standards related to the licensed activity.