Water Supply and Sanitation Services (Licensing and Quality of Service) Rules, 2020 (G.N. No. 849 of 2020).

These Rules, made under section 29 of the Water Supply and Sanitation Act, 2019, concern the licensing of service providers and the quality of services provided by such providers. A person or a water authority shall not provide services without a license from the Authority (EWURA). There shall be Class I Licences, Class II Licences and Class III Licences. The criteria for classification of shall be as prescribed in the First Schedule to these Rules. A licensee under Class III or II shall be required to improve its performance before it qualifies to a higher class in accordance with the provisions of the First Schedule to these Rules. The Authority may, where the licensee has demonstrated poor performance, demote such licensee to a lower licensee class. The Rules set out the procedure for the application for a licence and the determination of the licence. The Authority may cancel a licence where it determines that the licencee has violated any term or condition that was condition precedent for issuance of the licence. A licensee shall provide services pursuant to the provisions of the Act, the EWURA act and any service charter. The Rules set out various other obligations of service providers. A licensee shall prepare and submit to EWURA an Incident Management Plan. It shall also perform an environmental audit related to the licensed activities in accordance with applicable environmental laws. A licensee shall be obliged to meet the quality of service targets as prescribed in the Second Schedule to these Rules. The Rules furthermore specify operational requirements for licensed service providers.