Energy Regulation Act, No. 12 of 2019.

The Act affirms the continued existence of the Energy Regulation Board established under the repealed Act, as a body corporate. The Board performs certain functions including the issuing of licences, disseminate information and promote the participation of the public in the provision of energy services, receive and review complaints from consumers regarding tariffs, charges and quality of energy products, among other functions. The Act provides extensively for the issuing of energy licences and prohibits the establishment or operating of enterprises without a valid licence. The Act provides for inspectors to ensure compliance with its provisions. These inspectors have powers to enter and inspect premises, inspect equipment and supplies in the premises, have access to documents, books and records, among other things. An inspector may also arrest a person who has committed an offence or is about to commit an offence under the Act. The Energy Regulation Board is granted power to establish consumer councils who shall receive, investigate and resolve complaints received on behalf of the Energy Regulation Board. The Act provides guidelines for the handling of consumer complaints.