Energy and Water Utilities Regulatory Authority Act, 2001 (Act No. 11 of 2001).

This Act makes provision for the establishment of the Energy and Water Utilities Regulatory Authority (EWURA) and the EWURA Consumer Consultative Council, lays down rules relative to powers and functioning of the Authority and the Council, and provides for the resolution of disputes in relation to regulated services and goods, including the supply of water and sewerage services.
The Act consists of 40 sections divided into 7 Parts: Preliminary provisions (I); The Authority (II); Powers and proceedings of Authority (III); Review and appeals procedure (IV); The Council (V); Complaints and dispute resolution (VI); Enforcement and compliance (VII).
The Authority is established as a body corporate under section 4. Functions of the Authority defined. The functions are performed in relation to “regulated goods and services” as defined in section 2. Functions include issue of licences, establishment of standards for goods and services, monitoring of regulated sectors, etc. The Authority shall adopt an internal code of conduct pursuant to section 11. Powers of the Authority are outlined in sections 16 to 22 (part III). The Authority shall establish a Public Register under section 24. The Council shall be instrumental in protecting interests of users with regard to supply of regulated goods and services. (completed by 4 Schedules)