Law on consumer protection.

This Law governs the protection of the basic rights of consumers when buying products and in other forms of acquisition of products on the market, namely: 1. the right to protection of economic interests of consumers; 2. the right to protection from threats to life, health and property; 3. the right to legal protection of consumers; 4. the right to consumer information and education; 5. the right of consumers to organise themselves to safeguard their interests; 6. the right to consumer representation and participation of the consumer representatives in the work of bodies dealing with issues of interest to consumers. This Law further transposes into the Croatian legislation all regulations of the European Union that are listed in article 2. The official meaning of terms and related definitions are provided in article 4. The product offered to consumers in the territory of the Republic of Croatia shall contain the following information on its packaging, tags, labels or on the product itself: 1. the basic features of the product to the extent necessary to the consumer to make an informed decision, such as name, type and model of the product, the name under which the product is marketed, and its composition, properties and technical characteristics; 2. the name and the head office of the manufacturer or the importer with the head office in the territory of the European Union.
Provisions and rules of this Law shall be applied to any contract concluded between the trader and the consumer, including: 1. contracts for the supply of heat, water, gas and electricity, whether put up for sale in a limited volume or specified quantity or not; 2. contracts where the trader supplies or undertakes to supply digital content which is not supplied on a tangible medium or a digital service to the consumer and the consumer does not and does not undertake to pay a price, but provides or undertakes to provide personal data to the trader, except where the personal data provided by the consumer are exclusively processed by the trader for the purpose of supplying the digital content which is not supplied on a tangible medium or digital service or for allowing the trader to comply with legal requirements to which the trader is subject, and the trader does not process those data for any other purpose; however there provisions will not be applied to contracts on the supply of water, gas or electricity, where they are put up for sale in an unlimited volume or unspecified quantity, or contract on the supply of district heating or digital content which is not supplied on a tangible medium.
The text is divided into eight main Parts and a total of 160 articles. Each of these Parts has it own thematic Chapters. Titles of main Parts are as follows: I. General provisions; II. Business-to-consumer practices; III. Consumer contractual relations; IV. Procedural protection of consumer rights; V. Institutional framework of consumer protection; VI. Inspection supervision; VII. Offensive provisions; and VIII. Transitional and final provisions.